Tazwood Mental Health Center Inc.

Upcoming trainings:

1. Introductions and workshop goals

2. What types of conflict occur?

3. Factors that complicate conflict

4. Supervisory responses that may increase conflict

   1. Threats and intimidation

   2. Premature disciplinary actions

   3. Meeting, agreement, but failure to monitor

   4. Avoidance

   5. Others

5. Steps in conflict resolution

   1. Specify the problem

   2. Promote common understanding

   3. State expectations (and request summary)

   4. Design a plan of corrective action

   5. Build commitment to plan

   6. Monitor and follow-up as needed

   7. Document throughout process

6. Case example

7. Closing

Workshop Description

While conflict erupts in all organizations, it can be particularly problematic in human services settings.  Unresolved conflict can lessen staff morale, undermine supervisory authority, and disturb the delivery of clinical services.  In this workshop, we examine various types of conflict, supervisory responses that tend to increase the conflict, and steps in conflict resolution.
 

CEU Information:

6.5 CEU’s for Social Workers, Licensed Counselors, and IAODAPCA will be given.

Conflict Resolution Skills for Supervisors

By Bob Carty LCSW, CADC, CCJP

Date and Time:

Friday, September 12, 2008

8:30a.m. Registration

Training begins promptly at 9:00 a.m. to 4:30 p.m.  

Registration Deadline:

Thursday, September 4, 2008

Location:

Tazwood Mental Health Center

3248 Vandever Avenue

Pekin, IL  61654

Phone: 309/347-5579

www.tazwoodmentalhealth.org

Fees:

· $75 per individual

· 10% Discount if more than one person from your agency attends (must send completed registrations in at the same time) Registration includes all supplies for training.

Printable Registration Form

Biographical Information about

Bob Carty, LCSW, CADC, CCJP

Bob Carty, LCSW, CADC, CCJP has served in the field of addictions counseling since 1979 in a variety of roles—therapist, supervisor, administrator, author, and trainer. Currently, he presents workshops throughout the Midwest on numerous topics, such as clinical supervision, men’s issues in counseling, professional burn-out, cultural competence, and re-entry/recovery integration. Also, he provides technical assistance to CSAT on its Recovery Community Service Program network and provides clinical consultation to numerous social service agencies in the Chicago area. Additionally, Bob is a faculty member of the Minority Counselor Training Institute, which is Administered by the Wisconsin Association on Alcohol and Other Drug Abuse.